Delivery Information

Delivery

Delivery to ALL OF MAINLAND UK IS FREE OF CHARGE.

Please note that we do have a MINIMUM ORDER VALUE which is £295.00. Any order which totals up to less than this minimum amount (except all mattresses & Free Express delivery items) will have a delivery charge of £29.95 added.

All Non-Mainland UK Orders (including Free Expess delivery items) for delivery to (regardless of value) Isle of Wight ( Band 'A' ), Northern Ireland ( Band 'B'), Isle of Man, Scottish Islands, Republic of Ireland, Isles of Scilly and The Channel Islands ( Band 'C' ) will incur the delivery charges listed below.

Furniture Item             Band A           Band B        Band C

Divan Beds                    £50.00            £75.00       £125.00

Bedsteads                     £15.00             £25.00        £50.00

Mattresses                    £15.00             £25.00        £50.00

Headboards                  £29.95              £29.95        £49.95

Sofas / sofabeds          £70.00              £95.00       £145.00

Chairs/Recliners          £50.00             £75.00       £125.00

Footstools                     £29.95             £29.95        £49.95

Bedside cabinets         £29.95              £49.95        £75.00

Accessories                 £29.95              £29.95        £49.95

Please note : Regardless of number of items ordered, only one delivery charge (highest charged item) applies. We regret we are only able to supply assembled Bedroom or Dining furniture to Mainland UK addresses. 

At present when ordering, check-out will say free UK delivery for the above areas, the additional charge will be added to your order and acknowledged.  Please allow an extra 10-15 working days onto delivery times quoted for deliveries to above destinations.                                                               

Please contact Relax Sofas + Beds for further details on.

Tele: 01507 611065 Monday to Friday 09.30am - 5.15pm

Email: sales@relaxbeds.co.uk

We Do Not Deliver On A Saturday Or Sunday (Express delivery items have a Saturday 'am' option).

Normal delivery lead-times will vary according to the product ordered, and are shown against each individual item. However deliveries outside mainland UK made take longer, but this will be detailed with your order confirmation.

In the unlikley event that we cannot fufill this deadline, you will be contacted immediately.

Order Acknowledgement

On receipt of your order, we will send an acknowledgement of the order by email. The acknowledgement will confirm full details of the item(s) you have purchased. Please take time and care to check the following:

1. Your name, delivery address, telephone numbers and postal code.
2. The products you have ordered including models, sizes, quantities and in the case of sofas, pay particular attention to fabrics chosen and their code numbers.
3. Your financial information.

Should any of the detail prove to be incorrect, please contact Relax Sofas + Beds as soon as possible

Confirmation of Delivery

Silentnight's products (Except 'Express Next Day' delivery items) are delivered by their own dedicated Direct Home Delivery team. All other products on our site are delivered by a team of quality outside contractors, who we have strictly vetted.

As soon as possible and within our quoted delivery time, Silentnight or our appointed delivery contractors, will phone you to confirm the delivery day along with a AM or PM time slot. We cannot give a more specific anticipated delivery time for that particular day.

Please note that dispatch of the goods will not be made unless this telephone contact has been made to you.

Please feel free to contact Silentnight, our carriers or Relax Sofas + Beds regarding your delivery date at any time. Contact details are as follows:

Silentnight Products

Contact Silentnight's Direct Home Deilvery and quote your own personal order number as given in your correspondence

Tele: 01282 850000  Monday to Friday 6.00am - 8.00pm

For all other products contact:

Relax Sofas + Bed's Sales Team:

Tele: 01507 611065 Monday to Friday 09.30am - 5.15pm

At Home

Delivery is generally carried out by 2 experienced delivery drivers (except 'Express Next Day' delivery items, these are delivered by a driver only who will deliver to doorway only), who will deliver your new goods to the room of your choice. They cannot however assemble your new goods, remove packaging or dispose of your old furniture.

Failed Deliveries

In the event that you miss your delivery, a card will be left with contact details to re-arrange  delivery/collection for another day.  We do however reserve the right to recoup transportation costs for the return trip.

Refused Deliveries

If through no fault of our own, and after confirming a delivery date with you, you refuse a delivery when we call, we then reserve the right to levy a charge to recoup transportation costs for the return trip.

Failed Deliveries

Please make sure, that the furniture you are ordering is of the correct size and shape to gain access to the building or room into which the furniture needs to go.

We do however, reserve the right to recover costs of collection (should you not be able to gain access) , which would be deducted from the refund amount.  The charges for this are detailed in our 'Terms and Conditions'.

Freqently Asked Questions

Q. Will you take my goods to the room of my choice?

Yes, (except 'Express Next Day' delivery items).

Q. Do you unpack the goods?

No.

Q. Would it be possible to remove my old furmiture?

No, unfortunately we cannot remove old furniture, as the logistics of doing so would prove too complicated. However, most councils are sympathetic and will agree to take away furniture by prior arrangement.

Q. Can we deliver outside mainland UK?

Yes we can. We are able to deliver to the following areas: Northern Ireland, Republic of Ireland,  Scottish Islands, Isle of Man, Channel Islands, Alderney and Sark, Scilly Islands and Isle of Wight. However, there will be a charge for this facility, details of which are listed above.